Archive for the ‘Data sharing’ Category

Smart Meters – new data access and privacy rules for the energy sector

avatar Posted on February 21st, 2013 by David Lewis

The Department of Energy and Climate Change (DECC) carried out numerous studies and soundings in preparation for the rollout of smart energy meters to over 30 million UK homes between 2014 and 2019, but the most polemical press coverage was elicited by the consultation in Spring 2012 on the data access and privacy issues raised by the valuable energy consumption data (Consumption Data) generated by these new metering devices. Some newspapers cited warnings of “cyber attacks by foreign hackers” and “a spy in every home”, and there was much interest in the concerns highlighted in a report published in June by the European Data Protection Supervisor that the most granular real-time Consumption Data could reveal details such as the daily habits of household members or even tell burglars when a house was unoccupied.

The UK government’s response to this consultation, published on 12th December 2012, sheds considerable light on the data protection compliance measures that must be put in place by energy companies, network operators and others who access Consumption Data such as ‘switching’ websites and energy services suppliers. These requirements will apply alongside (and in addition to) those already set out in the Data Protection Act 1998. The measures will be implemented via amendments to the licence conditions adhered to by energy suppliers (enforced by Ofgem) and a new Smart Energy Code overseen by a dedicated Smart Energy Code Panel. A central information hub controlled by a body known as the Data and Communications Company (DCC) will enable remote access to Consumption Data for suppliers and third parties that have agreed to be bound by the Code.

Background: The aim of the UK government’s smart meters programme is to give consumers real-time information about their energy consumption in the hope that this will help to control costs and eliminate estimated energy bills, on top of the environmental and cost-saving side effects of the behavioural changes such information may encourage. In the long term, it is hoped that smart energy data will lead to fluctuating, real-time energy pricing, enabling consumers to see how expensive it will be to use gas or electricity at any given time of day.

Key rules: There are some key elements to the new framework which apply differently to energy suppliers (such as British Gas and EDF Energy), network operators (companies that own and lease the infrastructure for delivering gas and electricity to premises) and “third parties” such as switching websites and energy companies when they are not acting in the capacity as a supplier to the relevant household.

A crucial aspect of the rules that applies to all parties is the requirement to obtain explicit, opt-in consent before using Consumption Data for any marketing purposes. For other uses, third parties will always need opt-in consent to remotely access Consumption Data of any level of granularity, whereas in order to remotely access the most detailed level of Consumption Data (relating to a period of less than one day), energy suppliers will also be required to obtain opt-in consent.

From a consumer protection perspective, perhaps the most important safeguards introduced by the Stage 1 draft of the Smart Energy Code published in November 2012 are the requirements on third parties requesting Consumption Data from the DCC to:

(a)  take measures to verify that the relevant household member has solicited the services connected with the third party’s data request;

(b)  self certify that the necessary consent has been obtained; and

(c)   provide reminders to consumers about the Consumption Data being collected at appropriate, regular intervals.

Privacy Impact Assessments: In line with Privacy by Design principles promoted by data protection authorities globally, the UK government has developed its own Privacy Impact Assessment to assess and anticipate the potential privacy risks of the smart metering programme as a whole. The idea is that the government’s PIA will be an “umbrella document” and every data controller wishing to access Consumption Data is expected to carry out its own PIA before the new framework comes into force (likely to be this summer). The European Commission is also developing a template PIA for this purpose.

Apart from helping to identify risks to customers and potential company liabilities, PIAs are lauded by the UK Information Commissioner as the best way to protect brand reputation, shape communication strategies and avoid expensive “bolt-on” solutions.

Conclusions: Research carried out as part of the UK government’s Data Access and Privacy consultation showed that the overwhelming concern of consumers questioned was that smart meter data would lead to an increase in direct marketing communications. Many participants did not identify the potential for misuse of Consumption Data until it was explained to them. The less obvious nature of the potential for privacy intrusion of this new data underlines the fact that consent is not a panacea in the case of smart meters (despite the considerable focus on this in the consultation responses).

So, clear and comprehensive information is key. As part of preparing for compliance, companies planning to access Consumption Data should build clear messaging into all customer-facing procedures, including those in respect of all in-person, online and call centre interaction. And whilst some of the finer details of the new rules are yet to be ironed out, it’s clear that every organisation concerned will be expected to digest the details of the new framework now and be fully prepared – including by completing Privacy Impact Assessments – in time for when the regulatory framework comes into force, expected to be June 2013.

A longer version of this article was first published in Data Protection Law & Policy in February 2013.

 

Proportionality – the key to compliant anti-bribery due diligence

avatar Posted on July 20th, 2011 by Phil Lee

On 1 July, the long anticipated Bribery Act 2010 came into force.   The Act attracted significant debate during its passage into law, largely due to concerns about how the newly-created s.7 offence of “failure by a commercial organisation to prevent bribery” would apply in practice. 

At an overview level, any organisation carrying on business in the UK can potentially be liable under s.7 for a bribe paid by its “associated persons” (including employees, contractors and subsidiaries), whether or not it knew of the bribe.  There is no requirement that the bribe must take place in the UK – organisations can attract liability for bribes paid by “associated persons” in overseas jurisdictions.  Criminal penalties apply for breach, including unlimited fines and even the prospect of personal liability (including jail time) for directors.  These onerous liabilities, coupled with the wide jurisdictional reach of s.7, are enough to give any senior executive sleepless nights.

“Adequate procedures” to guard against bribery risk

Organisations charged under s.7 have a defence if they can show that they had implemented “adequate procedures” to protect against bribery risk.  With a view to clarifying the anti-bribery measures it expects organisations to adopt, the Government published guidance on implementing “adequate procedures” in March this year (available here: www.justice.gov.uk/guidance/docs/bribery-act-2010-guidance.pdf).  This explained that implementation of “adequate procedures” by an organisation to guard against bribery risk should be informed by six principles: (i) Proportionate procedures; (ii) Top-level commitment; (iii) Risk assessment; (iv) Due diligence; (v) Communication (including training); and (vi) Monitoring and review of anti-bribery policies and procedures.  

FFW has separately published detailed overviews (including FAQs) of the Bribery Act and the Government’s “adequate procedures” guidance at http://www.ffw.com/feature/the-bribery-act-2010.aspx

Due diligence and data protection

With the excitement surrounding s.7 and the need to mitigate bribery risk by implementing “adequate procedures”, it’s all too easy for organisations to overlook their privacy compliance responsibilities.  However, organisations that do not take proper account of the privacy consequences of implementing “adequate procedures” risk jumping out of the frying pan and into the fire – on the one hand, mitigating risk under the Bribery Act while on the other hand exposing themselves to a raft of potential liabilities under UK and European data protection legislation.

This is particularly the case with counterparty due diligence.  Undertaking appropriate due diligence will be a compliance cornerstone in guarding against risk under the Bribery Act.  Of critical importance – for both data privacy and Bribery Act purposes – is that any due diligence conducted must be proportionate to its aims. The level of due diligence appropriate in any given situation will necessarily depend on a variety of factors, including the nature of the role and the organisation concerned, the services to be provided, and any other readily identifiable business or bribery risks. 

In the course of conducting due diligence, businesses will undoubtedly handle sensitive personal data relating to prospective clients, employees and contractors – such as information relating to criminal convictions and proceedings, political affiliations (e.g. if the data subject is a ‘politically exposed person’), trade union membership or otherwise.  This raises a number of issues, not least in terms of the need to make (or update) suitable data processing registrations with the Information Commissioner’s Office in order to reflect any sensitive data processed – bearing in mind that failing to make and maintain accurate and up-to-date registrations is, itself, a criminal offence. 

In particular, sensitive data benefits from enhanced protection under data protection law, and organisations must establish a lawful basis to legitimise their sensitive data processing in the first place.  In this context, it is important to note that the Bribery Act does not create a legal obligation to conduct due diligence or to process sensitive data.  It says only that “adequate procedures”, where implemented, are a defence to liability under the Bribery Act.  For this reason, simply assuming that the Bribery Act itself legitimises due diligence processing of sensitive data is misguided.  Businesses must instead consider the sensitive data processing grounds set out in the Data Protection Act 1998 and identify those that permit the specific due diligence processing in question.  Whilst various grounds potentially exist, it is important to identify the specific grounds that will be relied on in any given case, and to ensure that the sensitive data processing keeps within the scope of those grounds.  In many cases, it may be necessary to obtain explicit, informed consent directly from the due diligence subject to enable processing of his or her sensitive data.

The jurisdictional reach of the Bribery Act also has the potential to strain data privacy compliance.  Given their potential liability for acts of bribery conducted by overseas employees, subsidiaries and contractors, a natural response for UK organisations would be to conduct due diligence on any overseas counterparty they engage, either directly or through a subsidiary.  However, overseas data protection regimes may not readily permit processing of sensitive data for due diligence activities designed to mitigate risk under UK law (Spanish and Belgian data protection regimes, for example, impose strict requirements for sensitive data processing).  As a consequence, overseas subsidiaries and contractors that want to process and share due diligence data with UK businesses for Bribery Act compliance purposes may find themselves hindered by their national data protection regimes.  Likewise, overseas organisations that carry on business in the UK may want to implement due diligence procedures to guard against Bribery Act risk, but find themselves constrained by their local data protection laws.   Organisations therefore need to consider carefully how to implement “adequate procedures” in a way that fully addresses the requirements of wider European (and other) data protection regimes where these apply.

Why this matters

Any organisation implementing “adequate procedures” to mitigate Bribery Act risk must consider carefully its responsibilities under data protection law.  Without doing this, it runs the risk of implementing procedures that, while carefully designed to protect against bribery risk, attract liabilities under data protection law.  Due diligence is just one example, but organisations also need to consider other data privacy liabilities arising when, for example, implementing ‘speak up’ or whistleblowing procedures, or when conducting internal investigations into allegations of bribery by staff.

At first glance, the Bribery Act and data protection law might appear to impose conflicting demands on organisations that are difficult to resolve.  However, proportionality is at the heart of both regimes: whatever the “adequate procedures” implemented, they must be proportionate in light of the actual risks to the organisation.   For this reason, rather than considering data protection as a barrier to Bribery Act compliance, it should be viewed as an enabler to implementing effective and proportionate Bribery Act compliance mechanisms.  By considering and identifying potential privacy risks at the outset and rolling out “adequate procedures” that take account of these risks, a happy – and compliant – compromise can be achieved.

If you would like more information, please contact Phil Lee, Senior Associate, at phil.lee@ffw.com.